At QuixCloth, each item is printed just for you. We take pride in delivering quality products and transparent service. Please review our policy below before placing an order.

---

🛑 Order Cancellation

• Made-to-order: Since our products are custom printed upon order, we can only accept cancellations within 1 hour of placing the order.

• After 1 hour, production begins and the order cannot be cancelled.

To cancel, email us at:
📩 info@quixcloth.store with your order number.

---

🔁 Returns & Exchanges

Because items are made to order, we do not accept returns or exchanges for:

• Change of mind

• Wrong size ordered (please refer to our size chart before purchasing)

• Delay caused by courier companies or natural circumstances

---

✅ Refunds (If Applicable)

We offer refunds or replacements only in the following cases:

• Damaged or defective product

• Wrong item received

• Major print or size error caused by us

To be eligible:

• Email us at info@quixcloth.store within 7 days of delivery

• Attach clear photos of the product and packaging

Once your request is reviewed and approved, we’ll issue a full refund or a free replacement.

---

⏱️ Refund Processing Time

• Refunds (if approved) are processed within 5–7 business days to your original payment method.

• If you haven’t received it, please check with your bank before contacting us again.

---

📦 Lost or Undelivered Orders

If your order is marked delivered but you haven’t received it:

• First, check with neighbours or your local delivery office.

• If still not found, contact us at info@quixcloth.store — we’ll assist you right away.

---

🙏 Need Help?

We're here to support you!
If you have any questions about your order or need clarification, just drop us a message:
📩 info@quixcloth.store